Encompassing 281 chapters from 432 contributors drawn from the worlds leading km experts, knowledge management. What is knowledge management, and why is it important. Pdf erp concept for enterprise management and knowledge. It has grown in stature and gained acceptance all over the world. Knowledge management km may be defined simply as doing what is needed to get the most out of knowledge resources. These are usually referred to be knowledge activities. It begins with a brief overview of knowledge management foundations. Notes on concept and importance of knowledge management. Expanding upon the previous knowledge management definition, km involves the understanding of. The principles and practice of knowledge management by martie maria squier submitted in fulfilment of the requirements for the degree of m. Introduction to management and leadership concepts. It is the systematic management of an organizations knowledge assets for the purpose of creating value. A common model of intellectual capital divides it into three categories structural capital, customer or relationship capital and human capital.
Knowledge management is the process of developing knowledge and accumulating it in the organisational capital wherever possible. The following working definition of knowledge management frames the discussion. Concept and meaning of management reference notes grade. Nine june 24, 1998 introduction this paper provides an introductory conceptual framework for knowledge management. In this piece, well expand on that definition of knowledge management with some concrete examples, and then illustrate exactly why knowledge management is such an important area of focus for businesses and for. Knowledge management, therefore, implies a strong tie to organizational goals and strategy. As a field of academic inquiry, it is the combination of a wide range of theories and constructs appropriated from various disciplines with some original models and concepts. Probably no better or more succinct singleline definition has appeared since. This has led to a perspective of knowledge management based on intellectual capital. Knowledge management km cannot be achieved with a single definite activity. Knowledge management as an important tool in organisational. Basic concepts of knowledge management by joseph m. The knowledge component of the gpsa will help to address these knowledge gaps and advance a learningbydoing approach to sacc. No doubt, management as an academic body of knowledge has come a long way in the last few decades.
In the process of knowledge management, these enterprises comprehensively gather information using many methods and tools. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. It is a very powerful concept, yet it has no clear definition so far. Is information science in the department of information science faculty of engineering, built environment and information technology university of pretoria november 2003. Knowledge is an abstract concept without any reference to the tangible world. It is a very extensive work on the growing field of knowledge management. Knowledge is an abstract concept without any reference to the tangible. Knowledge management is any system that helps people in an organization share, access, and update business knowledge and information.
Knowledge management is hard to define precisely and simply. The book is structured very much like a textbook, with introductory concepts at the top, more subjectspecific discussions in the latter half. It involves a range of strategies and practices used in an enterprise to create and represent the implementation of insights and experiences. Using this approach, we can arrive at the management process which describes the work of any manager. Management theorists and practitioners may chose one or two of the five functions as most important, but this is not borne out normatively. Both types of knowledge explicit and tacit knowledge is considered as the key knowledge sources of a library which should be managed properly3. Analysis of knowledge management within five key areas 3 issue 6 october 2011 4 and 5 present a discussion, some concluding remarks and suggestions for universities regarding the implementation of km. A qtudy on knowledge management in organizations realized by students in morocco. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. According to this concept, management is the art o. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its. Purpose the purpose of this paper is to set focus on, and discuss the concept of knowledge, and show how the interrelations between knowledge and other concepts, such as learning, have become a decisive element in managing human resources and firm. Much knowledge has been generated during the different phases of the development of the concept or discipline. The aim of the study is to provide a theoretical background to knowledge management and related concepts and to determine the current situation with regard to.
Although many of its central points are not new to the academic world, the study of knowledge management km is a recent concept, discussed more fully in the 1990s, treated as a process that. Knowledge management systems encompass both human and. The principles and practice of knowledge management by. The analogy i commonly use is to compare the knowledge management framework with other management frameworks, showing that these are also an interconnecting framework of people, processes, technologies and governance, which cannot work if there are holes in the framework. The goal of this book is to provide a comprehensive overview of knowledge management by examining its objectives, scope, strategy, best practices. Km is also related to the concept of intellectual capital. According to peter drucker, knowledge has become a major economic resource and a key sourcedrive of competitive advantage. The term management has been used in different senses. Knowledge can refer to a theoretical or practical understanding of a subject. If knowledge is to be managed as a vital asset, then some method of accounting for the assset is needed. Knowledge is a familiarity, awareness, or understanding of someone or something, such as facts, information, descriptions, or skills, which is acquired through experience or education by perceiving, discovering, or learning. Knowledge management km therefore implies a strong tie to organizational goals and strategy, and it involves the management of knowledge that is useful for some purpose and which creates value for the organization. Knowledge management is an activity practised by enterprises all over the world. As knowledge management is a relatively new concept, organisations are still finding their way and so there is no single agreed way forward or best practice.
Knowledge management is a process of acquiring, generating, accumulating and using knowledge for the benefit of the organisation to enable it to gain a competitive edge for survival, growth. Whereas academics may cite hundreds of concepts from epistomology to the resource view of the firm, we believe that practitioners need a grasp of only a few. This is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. Pdf according to peter drucker, knowledge has become a major economic resource and a key sourcedrive of competitive advantage. This chapter providesan overview on how knowledge management supports the army. Knowledge on social accountability tools and approaches and their impact is widely dispersed. By integrating research from the fields of knowledge management, human resources management and organizational behavior, this paper attempts to clarify a number of issues about this concept and. Defining knowledge management the international institute for. The principles and practice of knowledge management. Concept of knowledge management although the concept of km emerged from the business sector, its.
This publication is the successor to the 2001 orange book. It continues to provide broad based general guidance on. Sometimes it refers to the process of planning, organizing, staffing, directing, coordinating and controlling, at other times it is used to describe it as a function of managing people. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. Knowledge management concepts, tools and practices udemy. The classic oneline definition of knowledge management was offered up by tom davenport early on. Then, gathered information is organized, stored, shared, and analyzed using defined techniques. Hence, it is important for organizations to understand the key concepts of knowledge and how to manage their knowledge assets effectively. Knowledge process, and knowledge management in the abstract. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively. Without the advent of powerful and sophisticated hardware and software tools, the. Knowledge is often defined as a justified personal belief.
Knowledge management concepts, tools and practices 4. Information and knowledge management 2 data information applied for a purpose. Knowledge management, therefore, implies a strong tie to organizational goals and strategy, it also involves the management of knowledge that is useful for some purpose and which creates value for the organization. Management basically is the task of planning, coordinating, motivating and controlling the efforts of other towards the goals and objectives of the organization. The effective management of knowledge has been described as a critical ingredient for organisation seeking to ensure sustainable strategic competitive advantage. Knowledge management concepts and best practices kai. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. Read this article to learn about the concept, features, process and significance of knowledge management km. One way to analyse management is to think in terms of what a manager does. Knowledge management is helping all managers to establish knowledge resource management as part of their toolkit 3 knowledge management is. Strategic management is a field of study, academic discipline and a business area.
The practice of management and the classical enunciation of management principles can be traced to the 19th century. Knowledge management is the process of capturing, distributing, and effectively using knowledge. Basic concepts of knowledge management joe firestone. Aug 23, 2016 the best way to explain is to use an analogy. Concepts, methodologies, tools, and applications will provide libraries with the defining reference to the field and set the standard for all.
How do they contribute to our understanding of knowledge. At this point it becomes necessary to study and understand the theoretical bases of management. And, finally, exploring and sharing your ideas with others can be. The idea works for local government improvement and uses knowledge management km and other tools to challenge existing practice and to develop new knowledge and effective practices. It treats the concepts of knowledge management system, knowledge base, knowledge, knowledge process, and knowledge management in the abstract. The new source of wealth is knowledge, and not labor, land, or financial capital. Knowledge management is an emerging concept of management. Analysis of knowledge management within five key areas. In conclusion, knowledge management is the process of enabling the resources of knowledge. If one accepts the useful difficulttoarticulate concept of tacit knowledge, a fundamental problem of km is to explicate tacit knowledge and. Follow the links from the images and headings below to those that are the most useful in practice.
The principles and practice of knowledge management by martie maria squier. Knowledge management is the concept under which information is changed into actionable knowledge and made available effortlessly in a usable form to the people who can leverage it according to their needs. From the greek philosophers up to present experts in knowledge management, people tried to define knowledge but the results are still very fuzzy. Broadly defined, knowledge management km refers to a deliberate and consistent effort to improve the utilization, transfer and creation of knowledge in organizations. The knowledge management papers are a publication of knowledge management forum. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. Knowledge just as the words data and information are used interchangeably.
This chapter presents a detailed description of knowledge management, the underlying concepts, differences between knowledge. Knowledge management is essentially about people how they create, share and use knowledge, and so no knowledge management tool will work if it is not applied in a manner that is sensitive to the ways people think and behave. Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. According to this concept, management is what a manager does planning, executing, and controlling 2. An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration, information systems. The management work can divided into a few basic functions of management, viz. Different typologies have been developed but the only consensus is the notion that knowledge is more than just mere data. Toward an applied compendium john girard, middle georgia state college, john. The activities will give you a valuable opportunity to practise various techniques in a safe environment. Knowledge management is the process of enabling the resource of knowledge. It describes how knowledge management enables the mission command warfighting function and continues by describing how knowledge management helps commanders in organizing the mission command system. Knowledge management meaning and important concepts.
Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 3, issue 1, 2015 1 defining knowledge management. It also involves the management of knowledge that is useful for some purpose and which creates value for the organization. The definition also leapfrogs the task of defining knowledge itself. Introduction to management and leadership concepts, principles, and practices ing. Knowledge management as an important tool in organisational management.
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